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Service Charter

Sharjah Public Libraries are keen on providing high quality and distinctive services through which they earn the trust of patrons and achieve their satisfaction in a way that exceeds their expectations.

 

Sharjah Public Libraries are committed to:

♦ Receive all well, greet pleasantly and treat all with care and respect.

♦ Provide excellent, high quality and fair services.

♦ Respond to requests without delay while making every effort to meet needs in a timely manner.

♦ Provide accurate and clear information on services in a timely manner via various and suitable channels.

♦ Feedback, suggestions and complaints are always welcomed.

 

In order to provide outstanding services, patrons are kindly requested to:

♦ Appreciate the efforts of employees and treat them with mutual respect and kindness.

♦ Provide complete and accurate documents upon request for timely procedure completion.

♦ Notify employees of errors for amendments and timely procedure completion.

♦ Notify employees of changes in contact details or personal information.

♦ Respond timely to employees’ inquiries in a cooperative and transparent manner.