Sharjah Public Libraries are keen on providing high quality and distinctive services through which they earn the trust of patrons and achieve their satisfaction in a way that exceeds their expectations.
Sharjah Public Libraries are committed to:
♦ Receive all well, greet pleasantly and treat all with care and respect.
♦ Provide excellent, high quality and fair services.
♦ Respond to requests without delay while making every effort to meet needs in a timely manner.
♦ Provide accurate and clear information on services in a timely manner via various and suitable channels.
♦ Feedback, suggestions and complaints are always welcomed.
In order to provide outstanding services, patrons are kindly requested to:
♦ Appreciate the efforts of employees and treat them with mutual respect and kindness.
♦ Provide complete and accurate documents upon request for timely procedure completion.
♦ Notify employees of errors for amendments and timely procedure completion.
♦ Notify employees of changes in contact details or personal information.
♦ Respond timely to employees’ inquiries in a cooperative and transparent manner.